![]() What is Southwest’s process for returning the MAX to service? To supplement the flight training, all of our active Pilots will complete computer-based training modules reviewing MAX procedures and operations, as required both by the FAA and Southwest. In fact, Southwest has spent more than a year obtaining, installing, and certifying nine 737 MAX simulators that join 15 other 737-700 and 737-800 simulators as part of our Pilot training center in Dallas. ![]() Yes! Before we bring the aircraft back into service, every active Southwest Pilot will undergo FAA-required flight training in a 737 MAX simulator. Will Southwest Pilots undergo additional training for the 737 MAX? We know the 737, we train in the 737, and we take our mission to return the 737 MAX safely to the skies very seriously. Our Pilots flew almost 40,000 flights with the MAX prior to the grounding, which is more than 89,000 flight hours. Southwest Pilots are among the most experienced Boeing 737 aviators in the industry - in fact, it’s the only aircraft we fly. Related Video: Alan Kasher, Southwest Pilot and Senior Vice President of Air Operations, Discusses the 737 MAX 8 Return to Service at Southwest Airlines Are Southwest Pilots experienced at flying the 737 MAX? Additionally, aviation regulators from countries around the world have reviewed Boeing’s changes to the aircraft and the FAA’s new requirements. With these changes, we believe the MAX is now among the most reviewed and tested commercial aircraft in the world, and we have confidence in our ability to operate the MAX in accordance with FAA requirements. The Southwest Team has carefully reviewed the FAA-required software enhancements, revised operational procedures, and Pilot training requirements. Southwest estimates service will resume no sooner than the second quarter of 2021. What is Southwest’s timeline for returning the 737 MAX to service? Our goal is to continue operating our schedule with every available aircraft in our fleet to meet our Customers’ expectations during the busy travel season.īelow are answers to some of our Customers’ most frequently asked questions regarding the 737 MAX 8. For any questions related to a Southwest Vacations booking or a refund, please reach out to them directly at (800) 775-7105.Southwest Airlines has been in constant contact with the Federal Aviation Administration (FAA) and Boeing, and we are complying with the FAA requirement issued Wednesday, March 13 for all U.S. Southwest Airlines only provides air transportation for Southwest Vacations packages, but the reservations themselves are contracted through a third party vendor, Apple Leisure Group. O nly Southwest Vacations has the ability to modify Customers’ vacation packages. Can I contact the Southwest Reservations Team to make changes to my Southwest Vacations Reservation? To apply your travel funds, you’ll select “Southwest Travel Funds ”. Īfter you’ve made your Southwest Vacations package selections online, you’ll reach the checkout page and scroll down to the “Payment Information” section, which will include a drop-down menu for “Payment Type”. ![]() ![]() This can be done online here or with a Southwest Vacations Representative over the phone at (800) 775-7105. Yes! Customers booking Southwest Vacation packages that include air travel are eligible to apply their unused Southwest travel funds to their initial reservations. CTĬall during your vacation: (800) 775-7105 for 24-hour traveler assistance.Ĭ an I apply my Southwest Travel Funds toward a Southwest Vacation pa ckage if my package includes air travel? How do I get in contact with Southwest Vacations®?Į-mail: You can reach Southwest Vacations Customer care by sending an e-mail to: questions or concerns after your vacation, e-mail us at before your vacation: (800) 243-8372. Southwest Airlines contracts a tour operator, Apple Leisure Group, to facilitate and manage Southwest Vacations. Southwest Vacations® is the official vacation provider for Southwest Airlines®. ![]()
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